FAQ’s

We want our clients to be well informed about the wonderful hotel they will enjoy. For that reason, we are pleased to anticipate the unique experience that awaits you with us and give you important information to know.

We are located in the center of the city of Palma and with this privileged location you can walk to any place you want to discover. We don’t like saying “no” to our clients at all, but in this case we have no choice but to do so. We do not have parking at the hotel but we will do everything possible to ensure that it is not a problem for you. If you have decided to rent a car, you can park it in the Vía Roma Parking just 400 meters from the hotel or another Parking called Antoni Maura just 400 meters away or even you could park in Paseo Mallorca Parking around 500 meters from the hotel . These car parks are open 24 hours a day and cost €0.032/min.

Our Riad concept would not make sense without a start of the day together with our Guests. In this way, we make sure you will enjoy a good company and your breakfast will always be included in your accommodation reservation at Palma Riad.

Children seem to us to be adorable beings but it is quite true that to fully enjoy a Riad experience they are not the most appropriate company. We want you to have fun and forget daylife disturbances for a few moments to be immersed in an extraordinarily peculiar and exclusive atmosphere.

We really would not know whether to named it a family room, what is true is that this room is addressed it is for people who have a special affection for each other. Our Master Suite offers accommodation for 4 people in the same room on the same bed. There is no possibility of having separate beds in this room, so human contact is assured.

Our vocation to seek excellence in the well-being of our clients conditions us not to offer the possibility of an extra bed in any of our rooms. We could not guarantee a full experience and that fear led us to take such a positive decision for our guests.

If it were up to our team members, more than late checkout, we would love for them to stay with us forever. Due to the uniqueness of our rooms and little availability, sometimes it will not be possible but we will always have options to facilitate your departure from Palma Riad. Confirm with our Reception Team the possibility for late check-out the same morning of your departure day. Late departure will be associated with an extra cost depending on the season.

The idea of ​​leaving Palma Riad early without having at least one tea or coffee is inconceivable for our Team. We will be happy to offer an early breakfast to those clients who request it before 8pm the day before their departure to give our Kitchen Team time to arrange your special breakfast to eat-in or take-away with you to airport.

Given the room categories and current availability, our Hosts will make their best to have your room available upon arrival. However, if early check-in is not possible, we will be happy to store your luggage until you could check-in your room. Check-in time is guaranteed from 3:00 pm in order to give time to our Guests leaving the hotel room in that same day cordially at 12:00 pm.

What would become our experience away from home if we can’t be accompanied for the most adorable and tender part of our lifes. For sure, you could visit us with your pet as long as it does not exceed 7 kgs. of weight. The cost for your pet’s stay will be €95.00. If you need special care and pampering, do not hesitate to inform us so that we could meet all your expectations.

All our rooms are non-smoking in order to respect the future clients stay and avoid atmospheres full of bad smells in our rooms.

At Palma Riad the most important thing is to keep the exclusivity and privacy of all our guests.
Our facilities and common areas are very limited. That is the reason why is not allowed to make photo or video shootings as professional or promotional purposes.
Inside of the rooms, use is exclusive to registered customers only. Friends or collaborator of the guests have no access permitted. Neither will professional video or photo material be allowed access to the rooms, without the consent of the hotel management.

If you have more questions or need further information, please write to reservations@palmariad.com and we will answer you.